Addon Digital Community Manager Exercise

An Addon Community Manager is expected to answer questions the come through social media in a professional manner, guided closely by a scrip. We will grade your writing on 3 aspects;

1 – Logic to apply a script to a real life scenario

2 – Spelling, grammar and syntax

3 – Politeness and manners

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Please always follow the following rules:

1 – An emoji replaces the need for a full stop.

❌ Have a lovely day. 😊

✅ Have a lovely day 😊

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2 – Always show empathy when a customer is having a hard time. If someone says their emails are being ignored, we must acknowledge the problem.

❌ Hi John, please DM us your contact details, and we will have a member of the team call you back.

✅ Hi John, we are sorry to hear you have been struggling. Please DM us your contact details, and we will have a member of the team call you back.

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3. When using emoji’s, make sure they are appropriate to the conversation. If someone has logged a complaint that they have waited over 3 weeks for a delivery:

❌ Hi John, we are going to investigate this right away for you 😊

✅ Hi John, we are going to investigate this right away for you.

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With these rules in mind, please answer the following enquiries below.