Addon receives various types of information (“the information”) from users who access our website and messaging platform, including personal information as detailed in the Promotion of Access to information Act (“PAIA”), Act 2 of 2000, and as detailed in s 1 of ECTA (hereinafter referred to “personal information”).

Addon may electronically collect, store and use personal information, including but not limited to names, contact details and email addresses. Addon voluntarily subscribes to section 51 of ECTA and endeavors to treat personal information accordingly. Whenever the user is of the opinion that Addon fails to comply with section 51 of ECTA, the user shall contact Addon. Addon will review the user’s representations made by email and, if within Addon’s sole and absolute discretion is advisable, take corrective action, if any. To ensure acquaintance with and awareness of the privacy measures and polices of Addon, the user is urged to take care to read and understand the underlying privacy clauses incorporated in these terms and conditions:

– Keeping Your Personal Information Safe

We make sure that appropriate controls are in place, to ensure that we take good care of your Personal Information, and we never share it with, or sell it to, any unrelated and unauthorised third parties.

However, the transmission of information over the Internet is never completely secure and as a result, while we strive to protect your Personal Information, Addon cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your Personal Information, we make every effort to try to ensure its security by having strict technical and technological measures that accord with POPIA, in place.

All staff who have access to your Personal Information, understand the importance of:

• keeping your information safe and secure at all times.

• strictly adhering to internal privacy and security policies.

• ongoing training to support them, in keeping your Personal Information safe and secure at all times.

We cannot be held responsible for the privacy policies and practices of other websites, even if you access them by using links from our website(s) and we recommend, that you check the policy of each site that you visit.

– Cookies Policy & POPIA

Cookies consist of pieces of text files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identity and track users as they navigate different pages on a website and to identify users returning to a website. Cookies facilitate your navigation and provide secure connections. Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date

Cookies do not contain any information that personally identifies you, but personal information (as defined in in the Protection of Personal Information Act No. 3 of 2014 (“POPIA”) that we store about you, may be linked, by us, to the information stored in and obtained from cookies.

– Solicited information the user supplies to Addon

Addon requires certain personal information necessary to process transactions if the user requires any of Addon’s products or services. Addon receives and stores all information, including personal information which the user enters on the website or given to Addon, in any other way. The user may choose not to provide certain personal information, but that may limit the services or products that the user may wish to obtain from Addon. Addon provides its products and services in conjunction with its WASPA certified affiliates.

– Promotional information

Addon aspires to be the most reliable and cost effective supplier of a comprehensive range of digital consulting services, including but not limited to mobile consulting and development, digital strategies, bulk SMS gateway, mobile billing solutions and online SMS campaign management software which necessitates Addon providing information to the users regarding new services or special offers. In each instance, the user is provided an opportunity to opt-out of such information circulars. For more information, please email

– Lawful purposes

When Addon is served with due legal process requiring the delivery of personal information, it has the legal duty to abide by that demand, and will do so. Addon may also impart personal information if permitted or required to do so by law.

– Storage

Personal information will be stored for as long as it is used and for a period of one year thereafter, together with a record of the personal information and the specific purposes it was collected for. Personal information may be destroyed once it has become obsolete.

– Interception

Subject to the Regulation of Interception of Communications Act (“RIC”), Act no 70 of 2002, the user agrees that Addon may intercept, block, read, delete, disclose and use all communications sent or otherwise communicated to Addon, its employees, directors and agents. The user agrees that it’s/his/her consent satisfies the requirements of ECTA and RIC for consent in “writing” as defined.